Shipping Policy

ORDER PROCESSING

We aim to process orders within 3-5 business days (excluding weekends and holidays).  You will receive a notification when your order has been shipped.  There may be potential delays due to a high volume of orders or postal service problems that are outside of our control but we will do our best to get your shipment delivered.

Please review and ensure that you have entered the correct address.  We are not responsible for non-delivery due to errors in the address that you provide.  If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

NEW ZEALAND

Free shipping within New Zealand for orders over $125. All orders under $125 will incur a shipping cost of $5.95. We are unable to deliver to PO boxes.

AUSTRALIA

Free shipping on orders over $150. All orders $150 and under will incur a shipping cost of $20

INTERNATIONAL SHIPPING

We ship all over the world.

All International orders will incur a flat rate shipping cost of $35.

International orders do not include applicable taxes and duty fees during checkout.  The shipping fee covers the cost of transporting and delivering your parcel.  The international taxes (such as value added, tax, or vat) are set by the destination country so you will be responsible for paying the required taxes & duties upon delivery and the shipping carrier may not release the package without payment of fees.  Customers are responsible for all international duties upon arrival.  Please check your local government agency for these costs.